MantisBT - Third-party Modules
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0000417Third-party ModulesHelpdeskpublic2010-04-30 00:522014-06-13 20:18
Reporterprete01 
Assigned Tocaseydk 
PrioritynormalSeveritymajorReproducibilityalways
StatusresolvedResolutionfixed 
PlatformOSOS Version
Product Version 
Target VersionFixed in Version 
Summary0000417: Support Deadline Not Saving
DescriptionThe first problem is that when a customer raises a support ticket and sets the deadline for that support ticket, the deadline date doesn't actually save. Furthermore, when a support representative logs into the ticket and sets the deadline, it doesn't save either. This field is greyed out though. What do we do to ensure that the date is saved because it helps with prioritisation in that department.
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Notes
(0000990)
caseydk   
2010-06-10 21:09   
(Last edited: 2010-06-15 09:38)
I've fixed this in r111 but these updates are *only* compatible with the v2.0 updates for web2project.. the Release Candidate comes out next week.

(0001039)
prete01   
2010-06-15 08:43   
Hello Casey,

Please can you advise on where I can get your latest updates to the resolved case.

I have just upgraded my system to v1.3
(0001040)
caseydk   
2010-06-15 09:38   
All of these updates are in SVN here - http://web2project-mod.svn.sourceforge.net/viewvc/web2project-mod/helpdesk/trunk/

But to be clear, these updates are only compatible with web2project v2.0 which is only in Release Candidate status now. The full v2.0 release should be available by the end of the month.
(0003471)
caseydk   
2014-06-13 20:18   
Resolved in development. The latest and greatest is available here:
https://github.com/caseysoftware/web2project-helpdesk

Issue History
2010-04-30 00:52prete01New Issue
2010-06-10 21:09caseydkNote Added: 0000990
2010-06-10 21:09caseydkStatusnew => resolved
2010-06-10 21:09caseydkResolutionopen => fixed
2010-06-10 21:09caseydkAssigned To => caseydk
2010-06-15 08:43prete01Note Added: 0001039
2010-06-15 08:43prete01Statusresolved => feedback
2010-06-15 08:43prete01Resolutionfixed => reopened
2010-06-15 09:38caseydkNote Added: 0001040
2010-06-15 09:38caseydkNote Edited: 0000990
2010-12-08 12:23caseydkStatusfeedback => assigned
2010-12-08 12:23caseydkAssigned Tocaseydk => pedroa
2014-04-05 17:39caseydkCategoryGeneral => Helpdesk
2014-06-13 20:18caseydkNote Added: 0003471
2014-06-13 20:18caseydkStatusassigned => resolved
2014-06-13 20:18caseydkResolutionreopened => fixed
2014-06-13 20:18caseydkAssigned Topedroa => caseydk