MantisBT - Third-party Modules
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0000418Third-party ModulesHelpdeskpublic2010-04-30 00:532014-04-05 17:42
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Product Version 
Target VersionFixed in Version 
Summary0000418: edit box within a support ticket
DescriptionCan we have an edit box within a support ticket. i.e. when a new support ticket is raised, the customer feels in his query within the description box. However, we a support representative wants to edit the ticket to provide an update, there isn't an update box so they find themselves entering their update above the initial query with their name and date... as this is a manual process, it can sometimes be missed. so is there a way the module can be updated to have this option (kind of like the ticketsmith option in dotproject).
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2010-06-01 04:45   
Is any one going to action this request at all? Its been raised for over a month now.


Issue History
2010-04-30 00:53prete01New Issue
2010-06-01 04:45prete01Note Added: 0000931
2014-04-05 17:42caseydkCategoryGeneral => Helpdesk