MantisBT - Third-party Modules
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0000807Third-party ModulesHelpdeskpublic2011-05-18 13:392014-08-15 15:46
ReporterStormsEdge 
Assigned Tocaseydk 
PrioritynormalSeverityblockReproducibilityalways
StatusresolvedResolutionfixed 
PlatformOSOS Version
Product Version 
Target VersionFixed in Version 
Summary0000807: Can't add Log items in HelpDesk module
DescriptionWhen you attempt add a log item to a HelpDesk item it fails to save the log entry.
It will however, save changes made to Status, Assigned To, and Call Type. It does not save any changes to the Date.
TagsNo tags attached.
Attached Filespatch do_item_aed.patch (576) 1969-12-31 16:00
https://bugs.web2project.net/file_download.php?file_id=249&type=bug

Notes
(0002084)
jezik   
2011-07-26 09:14   
Attached patch should resolve your problem.
(0003595)
caseydk   
2014-08-15 15:45   
Resolved in development:
https://github.com/caseysoftware/web2project-helpdesk/commit/3c3131d4adf2694cfe9ad28e6cd40e998c9a31ff

Issue History
2011-05-18 13:39StormsEdgeNew Issue
2011-05-21 22:18caseydkProjectv2.3 Release (Closed) => Third-party Modules
2011-07-26 09:13jezikFile Added: do_item_aed.patch
2011-07-26 09:14jezikNote Added: 0002084
2012-10-21 22:51caseydkCategory-- none specified -- => Helpdesk
2012-10-21 22:51caseydkProduct Version2.3 =>
2014-04-05 17:44caseydkCategoryGeneral => Helpdesk
2014-08-15 15:45caseydkNote Added: 0003595
2014-08-15 15:45caseydkStatusnew => resolved
2014-08-15 15:45caseydkResolutionopen => fixed
2014-08-15 15:45caseydkAssigned To => caseydk