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2019-06-24 06:59 PDT

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IDProjectCategoryView StatusLast Update
0000417Third-party ModulesHelpdeskpublic2014-06-13 20:18
Reporterprete01 
Assigned Tocaseydk 
PrioritynormalSeveritymajorReproducibilityalways
StatusresolvedResolutionfixed 
Product Version 
Target VersionFixed in Version 
Summary0000417: Support Deadline Not Saving
DescriptionThe first problem is that when a customer raises a support ticket and sets the deadline for that support ticket, the deadline date doesn't actually save. Furthermore, when a support representative logs into the ticket and sets the deadline, it doesn't save either. This field is greyed out though. What do we do to ensure that the date is saved because it helps with prioritisation in that department.
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-Notes

~0000990

caseydk (administrator)

Last edited: 2010-06-15 09:38

I've fixed this in r111 but these updates are *only* compatible with the v2.0 updates for web2project.. the Release Candidate comes out next week.

~0001039

prete01 (reporter)

Hello Casey,

Please can you advise on where I can get your latest updates to the resolved case.

I have just upgraded my system to v1.3

~0001040

caseydk (administrator)

All of these updates are in SVN here - http://web2project-mod.svn.sourceforge.net/viewvc/web2project-mod/helpdesk/trunk/

But to be clear, these updates are only compatible with web2project v2.0 which is only in Release Candidate status now. The full v2.0 release should be available by the end of the month.

~0003471

caseydk (administrator)

Resolved in development. The latest and greatest is available here:
https://github.com/caseysoftware/web2project-helpdesk
+Notes

-Issue History
Date Modified Username Field Change
2010-04-30 00:52 prete01 New Issue
2010-06-10 21:09 caseydk Note Added: 0000990
2010-06-10 21:09 caseydk Status new => resolved
2010-06-10 21:09 caseydk Resolution open => fixed
2010-06-10 21:09 caseydk Assigned To => caseydk
2010-06-15 08:43 prete01 Note Added: 0001039
2010-06-15 08:43 prete01 Status resolved => feedback
2010-06-15 08:43 prete01 Resolution fixed => reopened
2010-06-15 09:38 caseydk Note Added: 0001040
2010-06-15 09:38 caseydk Note Edited: 0000990
2010-12-08 12:23 caseydk Status feedback => assigned
2010-12-08 12:23 caseydk Assigned To caseydk => pedroa
2014-04-05 17:39 caseydk Category General => Helpdesk
2014-06-13 20:18 caseydk Note Added: 0003471
2014-06-13 20:18 caseydk Status assigned => resolved
2014-06-13 20:18 caseydk Resolution reopened => fixed
2014-06-13 20:18 caseydk Assigned To pedroa => caseydk
+Issue History