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IDProjectCategoryView StatusLast Update
0000725Third-party ModulesHelpdeskpublic2014-06-11 22:06
Reporterhusaragi 
Assigned Tocaseydk 
PrioritynormalSeverityminorReproducibilityalways
StatusresolvedResolutionfixed 
Product Version 
Target VersionFixed in Version 
Summary0000725: helpdesk module. new ticket. requestor field not populated when contact chosen from list
Descriptionwhen creating a new ticket in helpdesk module only the email field is populated when the name is chosen from the contacts button next to the requestor field. the requestor field is not filled by this action.
Additional Informationverson 2.2 nightly snapshot of core from 2/14/2011
helpdesk build 209 (most recent)

TagsNo tags attached.
Attached Files

-Relationships
has duplicate 0001160closedcaseydk Contact list picker not working 
+Relationships

-Notes

~0001980

econ_dude (reporter)

proposed resolution:

addedit.php - insert after line 208 ("var selected_contacts_id = $('item_requestor_id').value;"):
    if (selected_contacts_id == undefined){selected_contacts_id=""};

helpdesk.class.php - change line 168 ('lookup_contact' function return) to:
    return $contact->contact_first_name.' '.$contact->contact_last_name.'||'.$contact->contact_phone.'||'.$contact->contact_email.'||';

~0003452

caseydk (administrator)

Resolved in latest development:
https://github.com/caseysoftware/web2project-helpdesk
+Notes

-Issue History
Date Modified Username Field Change
2011-02-15 12:32 husaragi New Issue
2011-02-15 18:28 caseydk Project v2.2 Release (Closed) => Third-party Modules
2011-02-15 19:15 caseydk Category -- none specified -- => Helpdesk
2011-02-15 19:15 caseydk Product Version 2.2 =>
2011-06-14 20:21 econ_dude Note Added: 0001980
2014-04-05 17:42 caseydk Category General => Helpdesk
2014-06-11 18:29 caseydk Relationship added has duplicate 0001160
2014-06-11 22:06 caseydk Note Added: 0003452
2014-06-11 22:06 caseydk Status new => resolved
2014-06-11 22:06 caseydk Resolution open => fixed
2014-06-11 22:06 caseydk Assigned To => caseydk
+Issue History