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IDProjectCategoryView StatusDate SubmittedLast Update
0000807Third-party ModulesHelpdeskpublic2011-05-18 13:392014-08-15 15:46
ReporterStormsEdge 
Assigned Tocaseydk 
PrioritynormalSeverityblockReproducibilityalways
StatusresolvedResolutionfixed 
Product Version 
Target VersionFixed in Version 
Summary0000807: Can't add Log items in HelpDesk module
DescriptionWhen you attempt add a log item to a HelpDesk item it fails to save the log entry.
It will however, save changes made to Status, Assigned To, and Call Type. It does not save any changes to the Date.
TagsNo tags attached.
Attached Files
  • patch file icon do_item_aed.patch (576 bytes) 1969-12-31 16:00 - 
    *** do_item_aed.orig.php	2011-07-26 19:11:04.306405126 +0200
--- do_item_aed.php	2011-07-26 19:11:10.230970268 +0200
***************
*** 47,53 ****
  		$hditem->item_assigned_to = $new_assignee;
    	$update_item=1;
    }
!   if ($update_item=1) {
    	if (($msg = $hditem->store())) {
  			$AppUI->setMsg( $msg, UI_MSG_ERROR );
  			$AppUI->redirect();
--- 47,53 ----
  		$hditem->item_assigned_to = $new_assignee;
    	$update_item=1;
    }
!   if ($update_item==1) {
    	if (($msg = $hditem->store())) {
  			$AppUI->setMsg( $msg, UI_MSG_ERROR );
  			$AppUI->redirect();
    patch file icon do_item_aed.patch (576 bytes) 1969-12-31 16:00 +

-Relationships
+Relationships

-Notes

~0002084

jezik (reporter)

2011-07-26 09:14

 Attached patch should resolve your problem.

~0003595

caseydk (administrator)

2014-08-15 15:45

 Resolved in development:
https://github.com/caseysoftware/web2project-helpdesk/commit/3c3131d4adf2694cfe9ad28e6cd40e998c9a31ff
+Notes

-Issue History
Date Modified Username Field Change
2011-05-18 13:39 StormsEdge New Issue
2011-05-21 22:18 caseydk Project v2.3 Release (Closed) => Third-party Modules
2011-07-26 09:13 jezik File Added: do_item_aed.patch
2011-07-26 09:14 jezik Note Added: 0002084
2012-10-21 22:51 caseydk Category -- none specified -- => Helpdesk
2012-10-21 22:51 caseydk Product Version 2.3 =>
2014-04-05 17:44 caseydk Category General => Helpdesk
2014-08-15 15:45 caseydk Note Added: 0003595
2014-08-15 15:45 caseydk Status new => resolved
2014-08-15 15:45 caseydk Resolution open => fixed
2014-08-15 15:45 caseydk Assigned To => caseydk
+Issue History