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ID | Project | Category | View Status | Date Submitted | Last Update | ||||||||
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0000807 | Third-party Modules | Helpdesk | public | 2011-05-18 13:39 | 2014-08-15 15:46 | ||||||||
Reporter | StormsEdge | ||||||||||||
Assigned To | caseydk | ||||||||||||
Priority | normal | Severity | block | Reproducibility | always | ||||||||
Status | resolved | Resolution | fixed | ||||||||||
Product Version | |||||||||||||
Target Version | Fixed in Version | ||||||||||||
Summary | 0000807: Can't add Log items in HelpDesk module | ||||||||||||
Description | When you attempt add a log item to a HelpDesk item it fails to save the log entry. It will however, save changes made to Status, Assigned To, and Call Type. It does not save any changes to the Date. | ||||||||||||
Tags | No tags attached. | ||||||||||||
Attached Files |
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jezik (reporter) 2011-07-26 09:14 |
Attached patch should resolve your problem. |
caseydk (administrator) 2014-08-15 15:45 |
Resolved in development: https://github.com/caseysoftware/web2project-helpdesk/commit/3c3131d4adf2694cfe9ad28e6cd40e998c9a31ff |
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Date Modified | Username | Field | Change |
---|---|---|---|
2011-05-18 13:39 | StormsEdge | New Issue | |
2011-05-21 22:18 | caseydk | Project | v2.3 Release (Closed) => Third-party Modules |
2011-07-26 09:13 | jezik | File Added: do_item_aed.patch | |
2011-07-26 09:14 | jezik | Note Added: 0002084 | |
2012-10-21 22:51 | caseydk | Category | -- none specified -- => Helpdesk |
2012-10-21 22:51 | caseydk | Product Version | 2.3 => |
2014-04-05 17:44 | caseydk | Category | General => Helpdesk |
2014-08-15 15:45 | caseydk | Note Added: 0003595 | |
2014-08-15 15:45 | caseydk | Status | new => resolved |
2014-08-15 15:45 | caseydk | Resolution | open => fixed |
2014-08-15 15:45 | caseydk | Assigned To | => caseydk |